{"id":12521,"date":"2024-04-16T23:06:46","date_gmt":"2024-04-16T23:06:46","guid":{"rendered":"http:\/\/staging.deryckeverhuur.be\/faq\/"},"modified":"2025-07-01T11:43:34","modified_gmt":"2025-07-01T11:43:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.deryckeverhuur.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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One might imagine that renting a machine often seems more difficult than it is, which is why we list the most frequently asked questions below.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How can I rent a machine? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As an existing customer you can reserve\/order a machine either via the website or by email. Veuillez toujours indiquer l’adresse de livraison, la dur\u00e9e de location et la personne de contact. Please always indicate the delivery address, rental period and contact person. <\/span><\/p>\n

As a new customer, you must first apply to become a customer via email or the website. This can be done via the ‘new customer’ button at the top of the website or by sending an email to info@deryckeverhuur.be stating all the company details. Once you have been created as a client, you will receive further instructions on how we work. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What types of equipment do you rent? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We rent out all kinds of large construction machinery, from (mini) excavators, rollers, telescopic handlers to scissor lifts and aerial work platforms. To get a better idea, you can download our catalog at the bottom of the page or search for the right machine via the ‘rental’ page. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are the machines only delivered, or can I also collect them? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Both are possible.<\/span><\/p>\n

In most cases we deliver, these costs are also clearly stated in the quote. Orders placed before 4pm can practically always be delivered the next day. Same day deliveries should always be requested and considered on a case-by-case basis. <\/span><\/p>\n

Pick-ups can be made from our 4 branches, but must always be requested\/ordered in advance. This way we can guarantee with certainty that the correct machine is at the desired branch and that it will be checked before pick-up. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Where can I find the rates? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can always request a price list or offer via the website or via sales@deryckeverhuur.be<\/a> to know the exact price of your request.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I rent as an individual? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Renting privately is possible, but keep in mind that as a private individual you have to pay a deposit and this type of request therefore takes a little longer than a request from a professional client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What to do if there is a problem during the weekend? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can only reach us during the weekend by phone on the general number +32 (0) 3 755 34 30<\/a> between 09:00 and 17:00. Please describe the problem in as much detail as possible so that we can help you properly.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Are you open during the construction holidays? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are open during the construction holidays, please note that this is at a reduced staffing level and therefore processing deliveries, emails and calls may take a little longer than normal.<\/p>\n

We also ask that during this time you please anticipate your orders as much as possible to avoid late deliveries.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I rent by the hour? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Renting per hour is not possible, our prices and subsequent rental options consist of daily, weekly and monthly prices.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What about fuel consumption? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You will receive the machine with a full tank and have two options. Either you ensure that the machine can be returned or picked up with a full tank or the fuel used will be charged to you via post-calculation. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I need to pay a deposit ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Private individuals must always pay a deposit\/rent in advance. Professional clients go through a credit check during their application to become a client and on this basis it is decided whether you have to pay a deposit or not. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What to do if there is a problem during the week? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can reach us during the week each time by phone and by mail at the contact details of our headquarters in Beveren between 06:00 and 18:00. Please describe the problem in as much detail as possible so that we can help you properly.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What should I do at the end of the rental period? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When your rental has ended, you must terminate it in writing via email or the customer portal by deregistering the machine in question. When deregistering, you must ensure that the machine is ready for collection. You will also receive an email with clear instructions for this after deregistering. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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All FAQ categories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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For questions that have not yet been answered above, you can look here per category for the answer to your question.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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